Unifying your Unified Communications Recording – Part 5: Bringing it All Together

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In our past blogs, we looked at the entire stack of Collaboration technologies – Voice, Video, Instant Messaging, and Conferencing. Each has a critical role to play. The key to collaboration in today’s environment is using the best mode of technology to get your message across to your intended audience. However, deciding which method is best for your company can be tricky.

Sometimes video fits the bill. Other times IM may be the quickest and easiest way of communication. Of course, good old-fashioned voice works well too! The combination of options seems to have no bounds, but are all equally viable.

Regardless of the mode, the need for recording is KEY.

You need to have a record of the communications in your organization. You need to have the ability to evaluate your communications to ensure that your customers have been given the correct information and have been treated properly. It is a fail-safe to ensure customer satisfaction, improve employee productivity, and ensure legal compliancy.

You need to improve communications by coaching employees. With a combined solution for all collaboration (including voice, video, and IM), you can do all of these and more. The possibilities are endless. Has your organization considered all the benefits of collaboration?
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Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.





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