Unifying Your Unified Communications Recording

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Unified Communications: voice, video, instant messaging. Those are the three main modes of communications. Various industries, such as financial services, healthcare, and government, have needs to document all communications in a cohesive manner for legal, regulatory, or other purposes.

As with many IT projects, this can result in multiple silos of information. Having these varying outlets for information is inefficient. They add costs and prevent a holistic view of information.

Perhaps you have an existing call recording system. You may have instituted recording on your video conferencing. But, have you considered an instant messaging archival system?

Unified Communications means having all the pieces to the puzzle. Integrating voice, video, and instant message ensures a full picture of activity. Checking multiple systems is the only way to garner a unified view of all interactions.

ISI has teamed with Verba Technologies to change the paradigm. Having a system that can track voice, video, and instant messaging, regardless of where it occurs, is paramount.

Communications will still take place on an old-fashioned desk phone. However, they can now take place on a soft phone, or even a mobile client via a cellular phone or tablet.

Regardless, if you cannot capture and archive all these communications in a single, easy to search storehouse, you will have trouble responding to your legal and regulatory requirements.

Over the coming weeks I will show you how your organization can utilize recording and archiving of all your communications – any type and anywhere. Stay tuned.

In the meantime, let us know your thoughts and experiences with Unified Communications.

Mitchell Weiss is the Director of Unified Communications Products for ISI Telemanagement Solutions, Inc. He can be reached at Mitchell.weiss@isi-info.com.
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Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.





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