Unified Communication Trends for Attorneys

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Two Game Changing Unified Communication Trends the Legal System Needs to Know About in 2015 & The Usefulness of ISI’s Recording Software Surrounding These Trends.

For attorneys, the idea of collaboration doesn’t have to mean getting a group of attorneys in a conference room to formulate a defense. Collaboration and video conferencing technology is considerably less expensive now than before, and certain platforms offer exceptional features, such as Skype® for Business and Cisco Jabber®. Collaboration software now has increased interactivity, allows for a faster response time, and supports more involvement from parties separated by location.

One trend on the horizon for unified communications is Web Real-time Collaboration (WRTC). UC providers like Skype for Business (previously Microsoft Lync®), have made it possible to have group chats on a desktop client launch a screen share or a Web collaboration meeting directly from the client, making it instantly possible to collaborate. This application lets companies collaborate without interruption and faster than ever within their UC environment.

By incorporating a collaboration recording solution, customers who use the Skype For Business or Cisco Jabber clients also have access to functions such as Ethical Wall for policy enforcement and Legal Hold for maintaining records indefinitely (think of those protracted trials). Now firms have access to engage in web real-time collaboration (WRTC) and to comply with legal and regulatory standards.

The second trend to be acutely aware of surrounds Mobility. The norm has become Bring your Own Device (BYOD) with the idea of staying connected anytime, anyplace. Communication-to-go is the order of the day. While our smartphones do make this possible, being fully connected has a few more requirements than just having a wireless device and access to the Internet. UC platforms, from the likes of Cisco and Microsoft, can integrate directly with mobile devices to recreate the full desktop experience and provide instant connection to the same contacts, communication options, and services that are available while logged in at the office.

Many firms are already taking part in web collaboration whether they realize it or not by utilizing video-enabled web conferencing services such as WebEx, and Skype for Business. Key features include: screen sharing, whiteboard, and voice and video communication capabilities. Additionally, none of these hosted services require more than Internet access and a computer with a camera and microphone, or a mobile device. A collaboration recording solution is able to record conversations as they progress from an IM to a Voice or Video Call, even noting Telepresence, for a full audit trail of the conversation, keeping everything and everyone accountable, legal, and compliant.

A collaboration recording solution is a must when the law requires your records be archived, quickly and fully searchable, and secured for controlled access.

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Darlene Jackson is a published writer with many years of experience in digital publishing, advertising, and public relations. Her diverse assignments include stints with Chicago Public Media, The Chicago Tribune, and various print and online media and communication outlets. She is currently pursuing a master's degree at Northwestern University.

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