Mobile Remote Access and What it Means for You

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The digital revolution and mobility run hand in hand. Technology is revolutionizing the way we communicate in business. We can literally be reached anywhere where there is an Internet connection, whether we pay for that connection or not. More employees are communicating on the go on their personal devices. This concept of Bring Your Own Device (BOYD) is well known these days and accepted by many organizations.

Increased use of BOYD leads to security concerns. Currently, you can use a Virtual Private Network (VPN) to address some concerns you may have. “A VPN is created by establishing a virtual point-to-point connection through the use of dedicated connections, virtual tunneling protocols, or traffic encryption.” Only authorized users are able to access your VPN. The VPN helps create a secure environment to work from while employees are on the go. However, connecting your cell phone to the VPN can drain your battery at a much faster rate and cause your data usage to increase. This can also cause a delay in functionality, if you are over your personal data plan. We have all experienced the dreadful reduction in speed when we have hit our maximum use of our data plans and the speed is reduced. This is never a good feeling. Unlimited data is unlimited with a data package until you read the fine print and learn how data throttling slows down your speeds once you hit the “perceived” limit.

Mobile Remote Access (MRA) can help reduce the data use caused by VPN use on mobile devices. MRA allows for a VPN-less access for Jabber clients. MRA allows Jabber clients outside the enterprise to use instant messaging and presence services, make voice and video calls, search corporate directories, share content, web conference, and access visual voicemail. With MRA, you have secure access to Jabber with the personal data kept separate and employee-owned devices do not require the entire device and its contents be secure.

Additional benefits of MRA include simpler deployments and better user experience. Companies no longer have to troubleshoot and train users on how to use VPN. This provides a better experience for users as they do not have to go through an extra step of connecting to the VPN, making secure jabber calls / IMs becomes instantaneous.

Although the ability to capture interactions over MRA streamlines communication efforts of your workforce, the risk for non-compliance of corporate or federal laws still exists. For this very reason, it is critical that you ensure that these interactions taking place over IM, voice, or video continue to get captured, especially from teams remotely accessing the network. Additionally, the ability to capture interactions of mobile workforce can provide visibility into areas of improvement and ability to train others on best practices.

Embracing the digital revolution can be difficult at times. The advancements and positive uses outweigh the negative effects in communication and speed to problem-solving. Businesses require that issues get resolved as soon as possible. Mobile devices allow for problem-solving at a faster rate than ever before. MRA takes us one step closer to the digital revolution.

“Virtual Private Network.” Wikipedia, Wikimedia Foundation, 11 Feb. 2018,
en.wikipedia.org/wiki/Virtual_private_network.

Beattie, Chris. “Does A VPN Use Mobile Data?” Fried.com, 4 Jan. 2018,
fried.com/does-a-vpn-use-mobile-data/

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