Is Your Call Center Compliant with the Dodd-Frank Act?

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With the July 2010 signing of the Dodd-Frank Wall Street Reform and Consumer Protection Act, call centers are now responsible for a thorough set of reporting requirements. These requirements demand rigorous adherence to company processes, quick and accurate response to process changes, retention of evidence that is failsafe and audit and complaint rapid response.

While these requirements may seem intimidating to some, others know there is a full-proof way to stay compliant. A call center’s ability to comply with the Dodd-Frank Act often comes down to one thing: good software. How well does your software monitor, track, and respond to the necessary facets of the implemented act?

Of all the software solutions on the market to assist call centers in their fight to stay compliant, there is only one available that includes the unified communications solution of call and video recording in tandem. By partnering with Verba Technologies, ISI can offer a solution completely geared toward assisting call centers in staying compliant with the Dodd-Frank Act. The software meets even the most difficult of legal and regulatory compliance requirements, since users can be prevented from initiating or terminating recordings. 

So how does the solution directly relate to the Dodd-Frank Act?
  • Providing always-on compliance recording, as well as selective and on-demand recording modes.
  • Capturing the auxiliary audio/video presentation stream.
  • Multi-level access control enables companies to define who can access what, and what actions they can take with full audit trail and change log history.
  • Recorded call protection and access control.
  • Segregation of roles and responsibilities for administration and business users.
  • Recorded data management provides a sophisticated storage policy framework that allows companies to define rules for data retention and control the recorded data lifecycle.
  • Seamless integration with SAN-based storage solutions for online operation and archiving.
The result of ISI & Verba’s combined solution is an easy to use software that allows all media types to be stored in a highly scalable directory. Access controls are completely customizable, allowing auditing through a secure web interface. In conjunction with analytics and reporting software, users are able to sort through massive archives of recorded voice and video calls quickly and efficiently.
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