The concept of not getting everything you want is so outdated. That's why ISI proudly presents a solution that integrates Call reporting with Call & Video recording. You can finally have all the options you have ever wanted from an advanced telemanagement system, all in one place.
The ability to monitor call data is beyond useful. In the same regard, the option to record calls allows a company to improve employee productivity, as well as create a training program for your staff based on your most successful conversations. Both Infortel® Select Call Reporting and Verba’s Call &Video Recording tools are amazing solutions on their own, so combining them together offers the best of both worlds. This collaboration is what separates ISI from everyone else in the marketplace.
The integration of Infortel Select with Verba's Call & Video Recording gives users the ability to pair call activities with actual recordings of the call. Imagine the possibilities of being able to track where calls are coming and going, their duration, jurisdiction information, as well as having links to the recordings themselves. You can listen to the contents of calls to personalize training material, develop a quality assurance protocol, or stay complaint with federal regulations.
For the first time ever, both of these solutions can be streamlined to quickly ensure your company gets the information it needs to make proper business decisions.
How can this integration between call reporting and call recording help your company?