Ditching the Desk Phone

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It has been a busy few weeks. Apple started shipping the new iPhone and IOS 7, and Microsoft announced their new Surface 2 tablets. With all this happening, I am more convinced than ever that the need for a desk phone has passed us by.
Virtually every professional carries a smart phone or a tablet. In many cases, it is both. With Jabber from Cisco and the Lync Mobility Client from Microsoft, having a desk phone seems redundant and expensive. Whether you are in a BYOD environment or in a corporate liable environment, it makes sense to enable your users for UC mobility.

This switchover is simple, but does come with various management issues that must be dealt with. First, you need to be sure you have a mobile device management (MDM) strategy.

Next, you need to look at the impact this new mobility will have on key applications, such as call recording. If needed, can you record these mobile interactions to satisfy organizational or legal mandates?

Finally, you need to have the tools to determine who is using their devices and how they are being used. Having this information will help ensure the ROI of the project. All three of these areas are critical for a company to address before ditching the desk phone. However, once they are addressed, you open yourself to a new world of mobile possibilities.

Are you considering ditching the desk phone? Let us help you!
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Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.

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