When it comes to Microsoft Lync’s Recording suite, there are a couple of technical and legal challenges some users have encountered. Specifically, for compliance, how does one handle legal requirements for recording if, for some reason, recording is not available?
The Verba Recording solution addresses this exact situation by implementing Compliance Blocking. This allows users to prevent dialing calls that are required to be recorded if recording is not available (except 911 calls, of course).
While Lync does offer a proficient recording solution, there are vulnerabilities for if the recording mechanism fails. Since many organizations are legally obligated to record all phone calls, there is no room for error.
For instance, it is illegal for financial traders to make a phone call when recording is not available. Simply put, if a trader makes a business call, it has to be recorded.
Obviously, a lapse in recording can cripple a company, resulting in extraneous penalties, fines, and litigation. The remedy to this problem is Compliance Blocking, which is available with Verba’s call recording solution.
Thankfully, Verba’s solution works directly with the Lync Front End Server. Specifically, a filter is deployed that coordinates all recordings with the Lync server. These filters constantly monitor the Verba Recording Servers, and if no servers are available, or all servers are overloaded, a new call that needs to be recorded will be automatically blocked.
In order to make sure the organization can continue to operate business, all non-recorded calls are not affected by this solution. Only calls where recording is needed to satisfy a legal mandate will be restricted during the outage.
Call recording is just one of many ways an organization can achieve proper compliance to varying industry standards. As more organizations adopt Instant Messaging as means of communications, IM compliance is becoming just as big of an issue.
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