Webinar: Improving Patient Satisfaction Through the Contact Center
We are excited to introduce a new Healthcare webinar focusing on "Improving Patient Satisfaction through the Contact Center." This event will be hosted by ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP of Product Development, Dan Mueller.
Reserve your spot now: October 26, 2017, 1:00 P.M. CST (Duration 60 min)
Healthcare is a highly-competitive industry where patient satisfaction is critical to the organization's success. You must focus on every opportunity to improve the patient’s experience, especially at the key contact points – the ER, Pharmacy, Scheduling, Billing. Patients calling into these contact points need to be treated promptly and professionally by your staff.
In this webinar, we will discuss Unified Communications reporting, analytics and recording solutions geared towards helping you monitor those patient interactions and improve your patient experience.
Inside the Webinar
Topics covered will include:
- What are the key Patient Contact Centers in the hospital?
- How can a provider improve Patient satisfaction at the Contact Center level?
- What metrics are available to evaluate performance?
- How can Contact Center Managers leverage Call Reporting, Analytics and Recording/Monitoring solutions to improve Patient satisfaction?
Topic: Improving Patient Satisfaction through the Contact Center
Date: October 26, 2017
Time: 1:00 P.M. CST
Unable to attend the live webinar? Sign up now - get a link to the recording.