Webinar: How Healthcare Providers Can Improve Patient Satisfaction Through the Contact Center

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We are only a few days away from our Healthcare webinar, "How Healthcare Providers Can Improve Patient Satisfaction Through the Contact Center." Mark D. McNeill, Vice President – Healthcare UC Solutions for ISI Telemanagement Solutions, will host this event along with our guest speaker, Raun Williams, IT Security & Support Supervisor at Freeman Health Systems.

Reserve your spot now: June 14, 2017, 11 a.m. CST
(Duration 60 min)

Healthcare is a highly-competitive industry, so patient satisfaction is critical. Healthcare organizations must focus on every opportunity to improve the patient’s experience, particularly at key contact levels – the ER, Pharmacy, Scheduling, Billing.

Patients calling into these contact points need to be treated promptly and professionally by your staff. In this webinar, we will discuss reporting, analytics, and recording solutions geared towards helping you to improve your patient experience.

During this webinar session, we will demonstrate:

  • What the key Patient Contact Center technologies are within a healthcare
  • How providers can improve Patient satisfaction at the Contact Center level
  • What metrics are available to evaluate performance
  • How Contact Center Managers can leverage Call Reporting, Analytics, and Recording/Monitoring solutions to improve Patient satisfaction

Webinar Details:
Topic: How Healthcare Providers Can Improve Patient Satisfaction Through the Contact Center
Date:   June 14, 2017
Time:  11 a.m. CST

Unable to attend the live webinar? Sign up now - get a link to the recording.

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Mark McNeill is the Vice President of Healthcare Telecom Services for ISI Telemanagement Solutions, Inc., a Schaumburg, IL based telecom consulting and software development firm. Mr. McNeill has over 25 years of experience in Telecommunications and Medical Software industries. He has consulted with hundreds of healthcare providers and management companies on how to streamline IT costs, improve patient services and optimize efficiencies in the hospital environment.

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