Unless your business is a new startup, your technology is more than likely based on the something old, something new, and maybe even something borrowed philosophy. Phones that came on premises years ago are sitting quietly on their desks as mobile phone usage rises, taking their place. The investment in all that infrastructure is hard to let go, even if the majority of the workplace is not inclined to use what remains. Some workers even opt to bring in their own tablet or laptop because it’s newer and more modern than the one provided for them by the company. Replacing legacy equipment for more advanced tech is a risky and costly choice and one many company’s dread when the time comes.

When a business is ready for an upgrade, a hybrid cloud solution makes sense allowing for both hosted (multi-tenant cloud) and dedicated (single instance) Unified Communications (UC) environments. The major technology upgrade can be done ideally, over time. It offers IT departments a way to manage what they are able to, leaving flexibility within budgets, and the most complex parts of the UC solution can remain in the cloud when Unified Communications as a Service (UCaaS) is enlisted to help. The risks of overhauling all at once with a complex migration are mitigated by a hybrid solution.

Cost controls are a significant benefit of a UCaaS solution. When a company can afford more, they can continue to buy more in the public cloud or their private cloud. In the meanwhile, they can enjoy all the benefits of ownership without the massive capital expenditures and associated costs of maintenance and support. The other advantage of the UCaaS solution is the ability to buy only what is needed to connect your existing workforce and to add or subtract as needed.

Some added features of enlisting UCaaS in your hybrid solution include:

This stepped approach is a best practice for enterprises who may require the privacy and security of dedicated cloud, or have large deployments, yet want to offset previous investments against new ones.