ISI Telemanagement Solutions Receives EU Certification

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ISI Telemanagement Solutions (ISI) announced today that we have been certified compliant by the European Union and the US Department of Commerce under EU-US Privacy Shield Program.

Designed by the U.S. Department of Commerce and European Commission, the EU-U.S. Privacy Shield Framework reflects the new requirements for foreign exchanges of personal data for commercial purposes after the European Court of Justice deemed the former Safe Harbor framework invalid in October 2015. The new arrangement includes stronger data protection obligations for companies receiving personal data from the EU, safeguards on U.S. government access to data, effective protection and redress for individuals, and annual joint review to monitor the implementation.

“ISI Telemanagement is now certified under the EU-US Privacy Shield Framework” said Laura Huska, ISI’s Director of Privacy and Information Security. “In today’s environment, information privacy and security are of paramount importance to our customers. As a custodian of our customers’ data, we take privacy and security very seriously. Privacy Shield, combined with our HIPAA and SSAE 16 Type II certifications provides our customers with assurance that their data will remain private and secure.”

The EU-U.S. Privacy Shield requires:

  • Added security obligation on companies handling data
  • Safeguards and transparency in relation to government data access
  • Increased protection of European individual rights
  • Annual review mechanism

A copy of ISI’s Privacy Policy may be found here. For more information about Privacy Shield, see the US Department of Commerce website at

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Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.

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