We are excited to announce the release of our latest Service Pack 6530 for Infortel® Select Version 10.0! The NEW Service Pack includes a number of enhancements offering new capabilities for Call Exploration, Directory, Report Designer, Traffic Analysis, Contact Center Dashboard, and Hunt Group Administration.
New enhancements have been made to include:
- Call Exploration - Significantly reduce the time required to pinpoint specific call events.
- A New Master Menu - Displays the full library of over 100 pre-defined reports and templates organized common business needs to help users more easily find the right report.
- Traffic Analysis - Concurrency statistics may be utilized to right-size staffing levels and provide more insight into peak busy hour traffic by organizational entity as well as trunk facilities.
- UCCX Reporting Enhancements - Interval based agent, queue and contact center metrics provide information necessary to monitor agent performance and improve caller experience.
- Advanced Purging Option - Allowing you to target specific items such as inactive objects or empty organizational units.
- Greater Administrative Flexibility - Allowing the user to delete Hunt Groups even when call records are present under special circumstances.
Learn more about the new Infortel Select Service Pack by downloading the document below. If you are interested in upgrading to the latest version of Infortel Select 10.0, click below to request an upgrade!