We are excited to announce the release of our latest Service Pack 6209 for Infortel® Select Version 10.0! The NEW Service Pack includes the introduction of a new look-and-feel for Dashboard, Call Exploration, Reports Portal, greatly expanded Dashboard flexibility, and a new Contact Center Dashboard providing Real-Time contact center metrics for Cisco Contact Center Express users.
New enhancements have been made to include:
- Multiple Dashboard Visibility - Create multiple dashboards with appropriate gates for various teams
- Editable Gate Templates - Modify or create altogether new gates in a snap
- Gate Design Sharing - Share gates with others in the organization
- New gate display options - Show data in gates using six new graphical representations
- Additional drill-down options – Easily drill-down to phone, vendor or specific phone service levels
- UCCX Reporting Enhancements - Get real-time stats on UCCX contact center agents, queues, and calls
Learn more about the new Infortel Select Service Pack by downloading the document below. If you are interested in upgrading to the latest version of Infortel Select 10.0, click below to request an upgrade!