We are happy to announce the release of Service Pack 5494 for our Call Accounting and Reporting Solution, Infortel® Select.
This Service Pack includes a number of improvements to the already powerful reporting platform, including an enhancement to the required constraints and scheduling tabs of report publisher to include the country, the GMT offset for the time the report is to be generated, and Daylight Savings Time (DST) choices as part of the specific and relative date options.
Additionally, an enhancement has been made to the email merge tab of report publisher to include replaceable parameters as part of the subject line of a report, including level names and level codes, as well as an ability to select a replaceable parameter and put the choice in the subject line in brackets, such as “Monthly Summary for [Department Name].”
The Call Handling Summary by Hour report in report publisher now provides users with information on the percentage of answered calls and the percentage of calls forwarded to voice mail. Furthermore, the Transferred Calls Detail report in report publisher now has the ability to provide information on calls answered by an attendant console.
As part of ISI’s continued effort to provide support for latest PBX platforms, this service pack also adds eight new filters to its already extensive list of supported PBX platforms and Carrier Feeds.
Current customers of Infortel Select can upgrade to this latest Service Packs by clicking the button below to open a service ticket.