ISI Announces Mark Friedman as President

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CHICAGO – October 14, 2013 – ISI Telemanagement Solutions, Inc. (ISI), a leading provider of telecom management solutions to thousands of organizations around the world who seek to control telecom costs, improve network management and monitoring, and increase productivity and revenues, is pleased to announce the appointment of Mark Friedman to President of ISI, succeeding Irwin Friedman who will remain Chairman and CEO.

In this new role, Mark will primarily focus on managing and expanding ISI’s sales through direct and reseller channels, and strategizing with the managers of ISI’s Call Reporting, Call/Video Recording & TEM departments to identify new and improved ways to help customers better manage their telecom usage and spend.

Expanding on previous successes, Mark will continue to focus on building deeper relationships with ISI’s large customers, resellers and suppliers in addition to developing new strategic relationships.

“There is no doubt that, by bringing our talented sales groups all under Mark’s management combined with his leadership skills, work ethic and dedication, ISI will see a dramatic increase in business opportunities and revenue growth in the coming months, and continuing into 2014 and beyond,” said Irwin Friedman, Chairman & Chief Executive Officer of ISI. “This is an exciting time as ISI continues to grow and adapt to the ever-changing telecom market. Because Mark has a proven history of staying ahead of the competition and understands ISI’s operations and the nuances of the telecom industry, he was the obvious choice to become the new President of ISI.”

Mark has been with ISI since 2008. Prior to this appointment, he served as Chief Operating Officer & Executive Vice President of Sales of ISI. In these roles, Mark developed policies and procedures to improve the delivery of ISI’s products and services and has actively participated in the strategic planning of the organization, including the introduction of new product and service offerings.

In addition, Mark has managed ISI’s sales personnel, has been intricately involved in the negotiation and closing of large customer, reseller and supplier transactions, and has established the infrastructure necessary to support ISI's vast network of business partners, which includes such market-leading providers as Cisco, Avaya, Microsoft, AT&T, Verizon and CDW.

“I am looking forward to expanding on my current role, having a greater impact on our sales strategy, and increasing our market reach,” said Mark Friedman, President of ISI. “While ISI has its grass roots in traditional Call Accounting, we have transformed ourselves over the years into the premier Unified Collaboration Reporting and Recording provider in the industry. The transition to President of ISI will bring new challenges but, with the assistance of ISI’s quality management team and staff, I am confident that ISI will continue to bring relevant, cutting-edge telecom management solutions and unparalleled customer service to our direct and partner sales channels for many more years to come, and I am honored and excited to lead this charge.”

For questions regarding this announcement, please contact Darek Latawski, Director of Marketing at ISI Telemanagement Solutions, Inc., directly at 847-995-0002, or email at

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