Communication is about connection. Because of this, there needs to be an emphasis on maintaining cost of ownership without sacrificing quality. Many telephony systems are designed to pay for themselves through lower cost of ownership.
Specifically, Cisco’s Business Edition 6000 and 7000 helps remedy overall expenditures by supporting a large user base, as well as scaling for future integration within the Cisco platform.
In order to take full advantage of Business Edition 6000 and 7000’s flexibility, users can add on various solutions that provide rich insight into business operations. Call reporting, for example, provides users with access to reporting capabilities that highlight traffic capacity and telecom usage patterns.
This is particularly useful in the Cisco environment. Users gain access to Native Call Queuing and reporting for Hunt Groups, Jabber IM and Presence interactions. This provides enhanced compliance and customer experience metrics to improve productivity and quality assurance.
Visibility to the exact effect calls have on the network are provided so that administrators can properly assess the bandwidth needs of their entire organization. That is just the start.
Since Cisco is all about collaboration, users can stack recording alongside reporting to create a unique, informal contact center which can provide the means for enhanced coaching, increased quality, and guaranteed compliance. Reporting and recording solutions are co-located in the Business Edition 6000 & 7000 framework, which creates a single user experience.