Carrier bill reconciliation is a valuable solution that allows businesses the ability to review carrier bills against telephone system history to identify mistimed, misbilled, or misappropriated calls. With Infortel® Select 10, reconciling your carrier bills is done quickly, thereby allowing errors to be rectified more rapidly than older methods, which are largely manual.
In the past, phone bills would be processed from a single, centralized location. Teams of workers would spend countless, grueling hours scrutinizing call records, assigning bills to the correct departments, and analyzing each line for potential errors. To say this process is cumbersome would be an understatement.
Worst of all, many companies operate under the mentality that “room for error” be an accepted policy. Without a proactive approach to reconciling your carrier bills, you are limiting the efficiency of your operations.
In a nutshell, Infortel Select 10 identifies carrier billing errors, improper ratings, call duration discrepancies, or calls not made by your organization. In conjunction with that, you will be provided with documentation to present to your carrier in support of disputes. The time saved from having to review documents by hand can expediate efficiency, and allow you to better allocate your resources for other projects.
Accurately rate PBX and VoIP server generated call records to reflect both tariff and custom negotiated rate plans. This allows for accurate and flexible reporting choices that result in better optimized carrier, circuit, and billing cycles.
Being proactive with your carrier bill reconciliation process ensures that your bills match your actual usage.
What are your thoughts on carrier bill reconciliation? Have you taken a look at your process lately?