This year's Dimension Data Americas Annual Conference is poised to be a great one. Topics will range from mobility to security, and will tackle key issues for healthcare, government, and retail industries. A number of keynote speakers will address a variety of current market issues. Among the speakers will be John Brigden, SVP of Cisco's Software Group.
A big draw at the show will be the ability to manage the different ways organizations communicate. From voice and video calls to conferences, and even instant messages, there are a variety of solutions that can provide reporting and recording to increase employee productivity, enhance security, and ensure compliance.
Building on these solutions, we will also be sharing our new solutions, mainly Workforce Management, Voice Traffic Analysis, and Speech Analytics. These solutions allow organizations to efficiently forecast and schedule contact center agents in order to handle all call traffic, analyze the incoming call traffic to ensure that sufficient bandwidth requirements are in place, as well as give the ability to analyze recorded calls to improve customer experience. All of these solutions are geared toward improving compliance and productivity inside and outside the contact center.
"ISI is very excited to participate in this event," says David Dishek, Unified Collaboration Practice Lead with ISI Telemanagement Solutions, Inc. "It is a great opportunity to collaborate with other solution providers. Given ISI's long history of providing solutions that focus on improving communication management efforts, we are eager to showcase our ability to satisfy market demands with our robust solutions portfolio."