Calls are an important part of a patient’s journey, and call detail records reporting and analytics can help optimize patient experience and improve outcomes after discharge from care. Patients want clear communication. They do not want to wait endlessly on hold to get answers to important questions about their health. Hospitals also want to improve
Category: Webex Calling
Hunt Groups to the Rescue at Cisco Live
Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.
The “New Age of Voice.” A Few Minutes with Analyst Jon Arnold
We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”