With ISI-powered hunt groups and native call queuing, you can achieve contact center analytics for your Cisco UCM, without the expense or complexity of a full contact center.
Contact Center Analytics Without the Contact Center
Category: Hunt Groups
Hunt Groups to the Rescue at Cisco Live
Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.
The “New Age of Voice.” A Few Minutes with Analyst Jon Arnold
We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”