Does your organization have visibility into the productivity of your employees and departments when it comes to inbound calls? Can you easily identify those individuals who need training or the departments that are overwhelmed with calls during certain times of the day? Contact centers provide at-a-glance insight into agent availability and productivity metrics, but they
With ISI-powered hunt groups and native call queuing, you can achieve contact center analytics for your Cisco UCM, without the expense or complexity of a full contact center.
Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.
We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”