Better visibility into customer call paths can significantly impact service quality A healthcare setting, and the circuitous routes some callers were taking as they traversed hospital departments and staff, offers a window into how one medical facility employed advanced cradle-to-grave call reporting to improve patient happiness and well-being, increase return visits, and elevate staff
With ISI-powered hunt groups and native call queuing, you can achieve contact center analytics for your Cisco UCM, without the expense or complexity of a full contact center.
SSO helps organizations avoid costly password resets, reduce password fatigue, and increase cyber security posture.
Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.
We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”