Webinar: Empowering Your Call Center Through Speech Analytics

At ISI we know that realizing your full potential is paramount, so we gladly present the webinar, “Empowering Your Call Center Through Speech Analytics”.

Now is the time to learn how your organization can empower your contact center, improve customer relations and convert more business through the use of Speech Analytics.

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The Importance of Being Evaluated

Evaluation is an important, yet stressful process. Particularly in the corporate world, evaluating the performance of employees can elevate the overall quality of business operations. While there is an established value for regular evaluations, there isn't necessarily a single, accepted approach. How strong is your process for evaluation? 

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What is Killing Your Calls?

It has been said that sales is a war. There are winners, losers, soldiers, generals, and a few casualties along the way. If this analogy is true, then every agent needs to be equipped with the best arsenal possible. Chances are that there is a reason your agents are losing out on calls. Even worse, you may not know the cause…until now.

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When it Comes to Compliance, Good Enough Probably Isn’t

When it comes to compliance, you simply can’t be too careful. Each year, new regulations are set up to keep organizations accountable for their business practices. These regulations aren’t meant to be restrictive, but a company must be properly equipped. If not, they run the risk of heavy fines, unwanted litigation, and work stoppages.

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