Is your company compliant with all the regulations it has to adhere to? Whether it's Regulatory or Corporate Compliance, any hesitation in answering that question can be quite costly. With new laws being introduced, many companies may not even know what mandates are required of them, or what needs to be done to protect themselves.
Speech analytics solutions have helped users tackle a number of contact center business challenges over the years, including cost containment, risk mitigation, more streamlined customer experiences, and the identification of process and product gaps. New advances such as automation, artificial intelligence, and machine learning are helping organizations leverage their speech analytics solutions even further.
The General Data Protection Regulation (GDPR), a European effort to regulate how entities that do business with people protect their private information, went into effect on May 25, 2018—providing a new set of data privacy rules far more extensive than ever seen before. Its direction is precise and strict, with fines ready to be levied in the event of a violation.