Call & Video Recording

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Automotive Industry Embraces UC from the Automobile to the Dealership!

With the Chicago Auto Show (#CAS16) now rolling out of town, we want to share how our visit there illuminated for us the intersection between Unified Communications (UC) and the automotive industry. ISI visited CAS16, the largest show in North America displaying the newest in automotive design, and discovered that manufacturers are making it easier than ever to conduct business from your vehicle. We also realized that for dealerships, the ability to direct call traffic where it needs to go to facilitate sales and service, calls for a robust communications platform. As the Internet of Things (IoT) takes hold and technology expands, the intersection between automotive and UC will be found at the automobile level as well as the dealership level.

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Controlling Skype for Business Interactions

Skype is a global communications powerhouse owned by Microsoft. Here are some mind blowing statistics:

  • There are at least 300 million Skype users globally
  • It is estimated that 1.4 trillion minutes of voice and video calls are made on Skype annually
  • On an average day, there are 49 million active Skype users
  • In 2013, Skype accounted for 40% of the total voice telecom traffic globally
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Can Your Healthcare Organization Rely on Cisco Jabber IM and Be HIPAA Compliant?

The federal Health Insurance Portability and Accountability Act (HIPAA) sets the standards by which health personnel (covered entities) and business associates (parties who may have access) are to deal with patient health information (PHI) which is often times now discussed, transmitted, and even stored electronically, i.e., SMS text, Instant Messaging (IM), the hard drive on a copy machine, or a work use laptop.

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Can you use Skype for Business for Telehealth and remain HIPAA compliant?

When it comes to compliance, like other markets, healthcare has its own standards, rules, and regulations. One such instance is the Health Insurance Portability and Accountability Act (HIPAA). HIPAA is a protective federal law that requires a patient’s health information to be secured and remain confidential; this right to privacy is covered by a number of guidelines that call for HIPAA enforcement.

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