Call & Video Recording

We have partnered with Verba Technologies to bring you the latest solutions for both call and video recording.

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Contextual Collaboration and the Enterprise

Contextual Collaboration is a new approach to collaborative software that involves embedding all the relevant applications, such as word processors, enterprise instant messaging (EIM), shared calendars, and groupware, into a unified user interface that uses presence technology to enhance collaboration.”1 How does this affect your enterprise? What does this mean for productivity and internal security?

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$14 Million in fines in December.  Are You in Compliance with FINRA Regulations?

In December 2016, the Financial Industry Regulatory Authority (FINRA) issued over $14 million in fines for violations. A large portion of those were for inadequate supervision and record-keeping. The Securities and Exchange Commission (SEC) rules 17a-3 and 17a-4 set out extensive requirements on how regulated entities must act. One major part of these regulations is the archiving of communications. The regulations state that organizations must preserve originals of all communications received and copies of all communications sent relating to their business, for a period of not less than three years. FINRA has made it clear that instant messages are included in the list of communications.

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UC & Video Forge Ahead in Financial Services

We have previously mentioned about the explosive growth of video and the video market, especially in Healthcare. Forecasters are also talking about the ways in which video will transform Banking and Financial Services in the near future. We have already seen the proliferation of web video due to conferencing applications such as Web Ex and Skype for Business. Now, analysts are predicting even more exciting applications for the Financial Services.

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Telehealth: The New Frontier

Tremendous market growth and improvements in video technology are having a residual effect on healthcare and the rise of telehealth – a broad term used to incorporate the myriad ways video is used beyond telemedicine (traditional diagnosing and monitoring). Some ways the healthcare industry applies video includes:

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