Call Accounting & Reporting

Call Reporting systems can help you to capture Call Detail Records (CDR) from telephone systems to report on telecom usage, telecom costs and employee activity.
The Omnichannel Consumer Experience in a Digital World

The retail experience has evolved over the years. Before, you might see an ad in a newspaper or magazine to learn about a product or sale. You might wander by a store window and be enticed to check out what’s new. You might even call to see if the store still has that sale or can hold an item for you.

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ISI is Pleased to Announce we are a Sponsoring Partner of the NWN Solution Architect Summit 2017

ISI is pleased to announce we are a sponsoring partner of the NWN Solution Architect Summit 2017. This year’s event will be held July 31 - August 2 in Greenville, SC., at The Westin Poinsett. The event provides an opportunity for partners and professionals to engage with others and gain knowledge through technical sessions.

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CDW FUN DRIVE to Host 5k Fundraiser for the Children's Miracle Network Hospitals

ISI is proud to sponsor the 5th annual CDW UC Fun Drive 5k Run/Walk that benefits the Lurie Children’s Hospital, a member of the Children’s Miracle Network Hospitals. The Fun Drive takes place at CDW, 75 Tri-State International Lincolnshire, IL, on July 23 and kicks off at 9 am.

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Latest ISI Development: Cisco Meeting Server (CMS) Reporting Announcement

ISI Telemanagement Solutions is pleased to announce support for Video Reporting for the Cisco® Meeting Server (CMS). This latest development expands Infortel® Select's functionality beyond voice calls to provide platform-agnostic reporting and analysis of all Unified Communications events. The new CMS functionality is integrated into the current Infortel Select application to provide end-users with a single user interface for analysis and reporting of CMS activity and resource utilization, in addition to activity from previously supported Cisco data sources such as Unified Communications Manager (UCM) clusters, gateways, Cisco Unified Border Element (CUBE) and Unified Contact Center Express (UCCX). 

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