Call Accounting & Reporting

Call Reporting systems can help you to capture Call Detail Records (CDR) from telephone systems to report on telecom usage, telecom costs and employee activity.
Healthcare Providers: Your Key Contact Centers are Critical to Driving Patient Satisfaction Levels

Are you a Healthcare provider looking to improve your patient satisfaction levels? Have you looked into your contact centers? How are you managing those critical patient interactions?

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Abandoned Calls Don’t Necessarily Mean Lost Business

Investment Services and Banking have become very competitive industries with numerous providers all vying for the same investor’s funds. As a provider, your company might spend millions of dollars on marketing and advertising just to convince new clients to invest with you. What if one of those potential new clients does call you and gets put into a queue in your contact center? They wait for about a minute and then decide to hang up. Maybe they will call you back. Maybe they will try to contact one of your competitors! Is that something you want to risk?

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How Call Reporting Helps to Optimize Post-Surgical Patient Contacts

In an attempt to provide more timely access to hospital resources and to reduce expenses, most healthcare providers have moved as many surgical procedures as possible to an outpatient basis. Although this is great for efficiency and insurance companies love the lower costs, healthcare providers run the risk of patients not adequately following physician/surgeon care instructions and follow ups. If patients don’t adhere to instructions, they could develop potentially severe post-surgical complications, requiring readmittance.

Why is this important?

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ISI to Sponsor Presidio Exchange 2017

ISI is pleased to announce we are a sponsoring partner of the annual Presidio Exchange 2017. Presidio Exchange is an engineering and sales conference that will be held this year from August 17-19, in Orlando, FL at the Gaylord Palms. The event features partners and professionals participating in the two-day event centered on an expo and breakout sessions spanning from design to technical application.

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