Call Accounting & Reporting

Call Reporting systems can help you to capture Call Detail Records (CDR) from telephone systems to report on telecom usage, telecom costs and employee activity.
Webinar: How Healthcare Providers Can Improve Patient Satisfaction Through the Contact Center

We are only a few days away from our Healthcare webinar, "How Healthcare Providers Can Improve Patient Satisfaction Through the Contact Center." Mark D. McNeill, Vice President – Healthcare UC Solutions for ISI Telemanagement Solutions, will host this event along with our guest speaker, Raun Williams, IT Security & Support Supervisor at Freeman Health Systems.

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ISI is Pleased to Announce We Will be Presenting at the Cisco Live™ 2017 Partner Village Theater

Cisco Live offers various ways for users to enhance their knowledge of the Cisco ecosystem and the solutions provided by Cisco partners through the Village Theater sessions. "Theaters in each partner village will provide the opportunity to hear from partner subject matter experts during scheduled presentations that complement what visitors will see and do in the village."

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ISI Releases New Service Pack 6209 for Infortel Select

We are excited to announce the release of our latest Service Pack 6209 for Infortel® Select Version 10.0! The NEW Service Pack includes the introduction of a new look-and-feel for Dashboard, Call Exploration, Reports Portal, greatly expanded Dashboard flexibility, and a new Contact Center Dashboard providing Real-Time contact center metrics for Cisco Contact Center Express users.

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ISI’s Charitable Giving Committee Assisted Feed My Starving Children Organization

ISI Telemanagement Solutions chose Feed My Starving Children (fmsc.org) as their spring charitable endeavor. FMSC has the mission to feed God's starving children hungry in body and spirit. ISI employees helped hand-pack meals for malnourished children to be sent by FMSC to Sierra Leone. ISI employees helped pack 25,272 meals. FMSC partners with orphanages, schools, clinics, and feeding programs worldwide to end poverty. Over 70 countries have benefitted from FMSC’s charitable donations. Initiated by ISI’s TEM Director and Charitable Giving Committee Chair, Michelle Forney, worked with the charity and ISI employees to organize a day of volunteering that took place in Schaumburg, IL. ISI is happy to volunteer our manpower to support FMSC with their noble mission to end poverty and provide food to the world’s starving children. For more information, visit https://www.fmsc.org.

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