Three Tips to be Proactive vs. Reactive in Scheduling Your Contact Center

At the Society for Workforce Planning Professionals (SWPP) Annual Conference, they held two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management. I noticed a couple of themes in the 120+ ideas presented. This is the first in a series of three blogs.

Last modified on
Posted by on
Is Your Contact Center Future-proofed?

It seems that technology is evolving at a faster pace than ever before. What was innovative just five years ago is now outdated. At the same time, customer and employee expectations have evolved just as quickly. So how can you be sure the investments you are making in your contact center will keep you successful in the years to come?

Last modified on
Posted by on
ISI is Ready to Imagine Intuitive at Cisco Live 2018

With Cisco Live just around the corner, we are packing up and heading for Orlando! It has been a year since the last Cisco Live, and we could not be more excited about this year’s event. Please join us in the World of Solutions June 11 – 14, 2018, to Imagine Intuitive.

Last modified on
ISI Telemanagement Solutions Wins Verint’s 2018 North America Compliance Partner of the Year Award at Engage18

ISI is pleased to be the recipient of Verint’s North America Compliance Partner of the Year award. The award recognizes "achievements in customer engagement, and collaborative approaches in helping organizations achieve business goals, revenue objectives and growth".

Last modified on

Follow us on:    Facebook  Linkedin  Twitter  Google Plus  YouTube  TMCnet

© Copyright 2018 ISI Telemanagement Solutions, LLC All rights reserved.
Terms & Conditions  |  Privacy Policy  |  Cookie Policy  |  Sitemap  |  Careers  |  Contact Us   |  About Us