Valerie Zabriskie





Marketing Manager at ISI Telemanagement Solutions, LLC





ISI Releases New Service Pack 6209 for Infortel Select

We are excited to announce the release of our latest Service Pack 6209 for Infortel® Select Version 10.0! The NEW Service Pack includes the introduction of a new look-and-feel for Dashboard, Call Exploration, Reports Portal, greatly expanded Dashboard flexibility, and a new Contact Center Dashboard providing Real-Time contact center metrics for Cisco Contact Center Express users.

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ISI’s Charitable Giving Committee Assisted Feed My Starving Children Organization

ISI Telemanagement Solutions chose Feed My Starving Children (fmsc.org) as their spring charitable endeavor. FMSC has the mission to feed God's starving children hungry in body and spirit. ISI employees helped hand-pack meals for malnourished children to be sent by FMSC to Sierra Leone. ISI employees helped pack 25,272 meals. FMSC partners with orphanages, schools, clinics, and feeding programs worldwide to end poverty. Over 70 countries have benefitted from FMSC’s charitable donations. Initiated by ISI’s TEM Director and Charitable Giving Committee Chair, Michelle Forney, worked with the charity and ISI employees to organize a day of volunteering that took place in Schaumburg, IL. ISI is happy to volunteer our manpower to support FMSC with their noble mission to end poverty and provide food to the world’s starving children. For more information, visit https://www.fmsc.org.

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Calling All Superheroes is The Theme for Cisco Live 2017!

Cisco Live is rapidly approaching. This year’s event will take place from June 25-29, 2017 at the Mandalay Bay Convention Center in Las Vegas, NV. For over 27 years, Cisco Live has been growing into an amazing conference, where collaboration meets innovation.

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The Workforce Optimization Strategy in a Nutshell

Customer service experience is at the heart of any organization. How many times have you called in to an 800 number for support after being on hold and having to jump through the proverbial hula-hoop of choices to get to a human interaction. Some things cannot be automated and for this you need good agents in your call center.

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ISI to Sponsor AOS March Mayhem

ISI is pleased to be a sponsoring partner of the AOS March Mayhem. This year’s event will be held on March 16, 2017
in Saint Louis, MO. ISI’s Partner Account Manager, Jim Ekovich, will be onsite with Cisco and AOS to discuss next generation collaboration.

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