Customer service experience is at the heart of any organization. How many times have you called in to an 800 number for support after being on hold and having to jump through the proverbial hula-hoop of choices to get to a human interaction. Some things cannot be automated and for this you need good agents in your call center.
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Let the collaboration continue! The ever-evolving gobstopper of digital communications is growing. The mission is to keep your team moving forward through digital collaboration. Whether you are in the United States or the United Kingdom, as long as you have a good Internet connection, you can stay in touch using collaboration tools.
Once upon a time, a computer worm only stood for a self-replicating computer program that exploited vulnerabilities. This potentially caused damages that could equal hundreds of thousands to millions of dollars. The digital business world adapted with added security software and firewalls.
“Contextual Collaboration is a new approach to collaborative software that involves embedding all the relevant applications, such as word processors, enterprise instant messaging (EIM), shared calendars, and groupware, into a unified user interface that uses presence technology to enhance collaboration.”1 How does this affect your enterprise? What does this mean for productivity and internal security?