The digital revolution and mobility run hand in hand. Technology is revolutionizing the way we communicate in business. We can literally be reached anywhere where there is an Internet connection, whether we pay for that connection or not. More employees are communicating on the go on their personal devices. This concept of Bring Your Own Device (BOYD) is well known these days and accepted by many organizations.
Over the years, Instant Messaging (IM) has become a staple in communications. Looking back in time, did you know that IM originated in the mid-1960s. Multi-user operating systems were essentially the start of IM. The ability to communicate to others logged into the same machine became useful. Fast-forward to the 1980-1990s, when Commodore 64 computers offered online messaging with the collaboration of Quantum Links online service. They were later known as America Online. In 2000, a new open messaging and presence platform called XMPP (Jabber) was introduced. IM clients have since evolved to incorporate other modalities such as video, voice, web-conferencing, and desktop sharing.
'Tis the Season for Giving Featured
ISI Telemanagement Solutions chose Feed My Starving Children (fmsc.org) as their winter charitable endeavor. FMSC has the mission to feed God's starving children hungry in body and spirit. ISI employees helped hand-pack meals for malnourished children to be sent by FMSC. ISI employees helped pack 75,816 meals. With the efforts of all the volunteers, 207 children will have meals for a year. FMSC partners with orphanages, schools, clinics, and feeding programs worldwide to end poverty. Over 70 countries have benefitted from FMSC’s charitable donations. Initiated by ISI’s TEM Director and Charitable Giving Committee Chair, Michelle Forney worked with the charity and ISI employees to organize a day of volunteering that took place in Schaumburg, IL. ISI is happy to volunteer and support FMSC with their noble mission to end poverty and provide food to the world’s starving children. For more information, visit https://www.fmsc.org.
We are excited to introduce a new Healthcare webinar focusing on "Improving Patient Satisfaction through the Contact Center." This event will be hosted by ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP of Product Development, Dan Mueller.
With the many changes to the Financial Services market, Financial Services companies must approach customer satisfaction with a new outlook. We are excited to announce our latest webinar for Financial Services organizations, "Monitor & Manage Your Remote Branches to Improve Customer Satisfaction and Profitability." ISI's VP of Vertical UC Solutions, Mark D. McNeill, along with our guest speaker and ISI's VP of Product Development, Dan Mueller, will host this event.