Valerie Zabriskie





Marketing Manager at ISI Telemanagement Solutions, LLC





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ISI Releases New Service Pack 6880 for Infortel® Select

We are excited to announce the release of our latest Service Pack 6880 for Infortel® Select Version 10.0! The NEW Service Pack includes a number of enhancements offering new capabilities for Cisco Quality Metrics Reporting, Dashboard, Cisco UCCX Contact Center Reporting, Directory Enhancements and much more.

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Financial Compliance Shouldn’t Be an Extreme Sport

What do financial compliance and skydiving for the first time have in common? Well, both can cause the same symptoms: sweaty palms, trembling limbs, and an unsettled feeling around the stomach area. Yet, when done right, both can make you feel proud, relieved and satisfied.

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Seven Steps to Win in the “Age of the Customer”

In today’s market, you compete primarily on the basis of Customer Experience (CX). A great CX can lead to increased revenue and decreased operational costs. A poor CX will likely lead to customer churn and eroded margins.

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ISI is excited to announce we moved to a new location!

We relocated from our current business location at 1051 Perimeter Drive, Schaumburg to a new and improved location in Downtown Chicago. Our new address is 230 W. Monroe, Suite 925 Chicago, IL 60606. This move will allow us to expand and further enhance our solutions to support our customers. Although we are moving locations, our phone number is staying the same.

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Financial Institutions and the Fight Against Fraud

The risk of fraud often tops the lists of threats concerning the leaders of financial institutions today. Though robberies and physical security hazards were once their biggest worry, the amount that banks can lose annually stemming from acts of fraud has forced them to significantly shift their focus to include both brick-and-mortar and cyber protection measures.

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