According to studies the hosted Unified Communications (UC) market is undergoing significant growth. Revenues last year increased by over 13% and the total market size is expected to increase to $12 billion, with over 62 million seats in service, by 2018. As a vendor of hosted UC, it is critical to have a suite of products as part of your offering that not only helps differentiate you from your competition, but also provides ways to increase your revenues and profitability as well as penetrate new markets.
Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago. He is an industry leader in all phases of managing Unified Communications. At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management. Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.
Over the past years, the Call Accounting marketplace has dramatically shifted. As with all things telephony, the introduction of VoIP and SIP changed the landscape. When selecting a Call Accounting system, it is important that you select a system that can not only handle, but take advantage of the new landscape. In this blog post, we will look at some of the trends shaping the industry.
It seems that as of late, banks just can't catch a break when it comes to being investigated for scandals. This time, the overwhelming evidence from the most recent rate-fixing scandal has come from emails and instant messages sent by traders. Pointing fingers is useless, but the situation begs the question: why aren't the current compliance solutions ensuring that banks stay compliant?
In the last post, we examined the benefits of the core tools of monitoring and recording. Once you have implemented these, it is time to bring your program to the next level. Advanced tools such as Quality Management, Workforce Management, and Speech Analytics can further improve the quality of your program, resulting in better patient care.