Mitch Weiss





Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.





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Unifying Your Unified Communications Recording Unified Communications: voice, video, instant messaging. Those are the three main modes of communications. Various industries, such as financial services, healthcare, and government, have needs to document all communications in a cohesive manner for legal, regulatory, or other purposes.
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Your Call May Be Recorded for Quality Assurance: Part 3 In the last part of our exploration on call recording, we dealt with a third industry that seemed outside the mold for typical call & video recording. Contact centers really are not the only entities that can benefit from recording.
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Your Call May Be Recorded for Quality Assurance: Part 2 Continuing on our segment of “Your Call May Be Recorded”, we wanted to delve deeper into the world of call recording, and how it can affect any industry segment. If you haven’t checked out our previous installment, read it here. The main focus of this piece is to illustrate the ways that call & video recording can be beneficial to a variety of industries, even those that may not seem to fit the normal user profile.
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Your Call May Be Recorded for Quality Assurance, Part 1

Your call may be recorded for quality assurance. How many times have you heard this phrase when calling in for customer service? Call Recording has been in contact centers for many years. And still today, virtually all contact centers use it.

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Are You Recording Your Telemedicine? The American Telemedicine Association defines Telemedicine as "the use of medical information exchanged from one site to another via electronic communications to improve a patient's clinical health status." Video is increasingly part of telemedicine. Whether it is face-to-face consultation, or the review of imaging results, video can be a critical part of any telemedicine initiative.
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