Mitch Weiss

Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.

Unifying your Unified Communications Recording – Part 2: Mobility For years, many companies have utilized recording in their call centers. We have all heard, “This call may be recorded for quality purposes.” For some industries, such as financial services, all calls are required to be logged. This is fine, assuming all agents are manning their phones (either from their desk or home). The challenge becomes how do you integrate mobility into the equation.
Last modified on

Posted by on
Unifying Your Unified Communications Recording Unified Communications: voice, video, instant messaging. Those are the three main modes of communications. Various industries, such as financial services, healthcare, and government, have needs to document all communications in a cohesive manner for legal, regulatory, or other purposes.
Last modified on
Your Call May Be Recorded for Quality Assurance: Part 3 In the last part of our exploration on call recording, we dealt with a third industry that seemed outside the mold for typical call & video recording. Contact centers really are not the only entities that can benefit from recording.
Last modified on
Your Call May Be Recorded for Quality Assurance: Part 2 Continuing on our segment of “Your Call May Be Recorded”, we wanted to delve deeper into the world of call recording, and how it can affect any industry segment. If you haven’t checked out our previous installment, read it here. The main focus of this piece is to illustrate the ways that call & video recording can be beneficial to a variety of industries, even those that may not seem to fit the normal user profile.
Last modified on
Your Call May Be Recorded for Quality Assurance, Part 1

Your call may be recorded for quality assurance. How many times have you heard this phrase when calling in for customer service? Call Recording has been in contact centers for many years. And still today, virtually all contact centers use it.

Last modified on

Follow us on:    Facebook  Linkedin  Twitter  Google Plus  YouTube  TMCnet

© Copyright 2018 ISI Telemanagement Solutions, LLC All rights reserved.
Terms & Conditions  |  Privacy Policy  |  Cookie Policy  |  Sitemap  |  Careers  |  Contact Us   |  About Us