Mitch Weiss





Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.





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Ditching the Desk Phone It has been a busy few weeks. Apple started shipping the new iPhone and IOS 7, and Microsoft announced their new Surface 2 tablets. With all this happening, I am more convinced than ever that the need for a desk phone has passed us by.
 
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Unifying your Unified Communications Recording – Part 5: Bringing it All Together In our past blogs, we looked at the entire stack of Collaboration technologies – Voice, Video, Instant Messaging, and Conferencing. Each has a critical role to play. The key to collaboration in today’s environment is using the best mode of technology to get your message across to your intended audience. However, deciding which method is best for your company can be tricky.
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Unifying your Unified Communications Recording – Part 4: Instant Messaging Instant Messaging has rapidly become a key part of communications for many organizations. What in the past was a stand-alone luxury (AOL, Google, etc.) has become an integrated function for companies such as Microsoft and Cisco. It is the third leg of Unified Communications – Voice, Video, and IM.
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Unifying your Unified Communications Recording – Part 3: Video You have decided that you need to record your communications. This is a great first step. It may be for archival, legal, or regulatory purposes. Regardless, if you are only recording your voice conversations, you are not getting a complete picture of your interactions. Video is increasingly an important component of the communications taking place in an organization.
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Unifying your Unified Communications Recording – Part 2: Mobility For years, many companies have utilized recording in their call centers. We have all heard, “This call may be recorded for quality purposes.” For some industries, such as financial services, all calls are required to be logged. This is fine, assuming all agents are manning their phones (either from their desk or home). The challenge becomes how do you integrate mobility into the equation.
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