Mitch Weiss





Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago.  He is an industry leader in all phases of managing Unified Communications.  At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management.  Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.





Comprehensive Call Reporting in a Lync Environment In the days of TDM telephone systems, call reporting was easy. You simply connected to the PBX, captured call records, and created reports. As you move to complex Unified Communications environments such as Microsoft Lync, things can get much more difficult. In an enterprise level Lync deployment, you need to capture records from multiple sources to get a complete view of your calling patterns.
Last modified on
Surviving the Polar Vortex with Unified Communications Recently, much of the country went through a series of strange weather events. Large snowfall followed by immediate bone-chilling cold.  In fact, here in Chicago, we even got a new name -- Chiberia. What was the cause? The Polar Vortex! Sounds scary, huh?
Last modified on

Posted by on
Why Lync Certified Compatibility is Important Microsoft Lync is rapidly growing. Because of this, compatibility with Lync has become increasingly critical. Ask a vendor if they support Lync. It is entirely possible that they will say yes. But can you take their word for it?
Last modified on
Combine Whisper Coaching and Screen Capture to Provide Excellent Customer Service It has happened to all of us before. Whether it be calling a company to make a reservation, paying our credit card, or signing up for a service, it is inevitable that one come across an agent on the other side who complains that their computer is not working. However, in all likelihood, their computer works just fine. The real issue tends to be that the agent simply does not know how to properly operate the system that handles their contact center.
Last modified on

Posted by on
Living on the Edge with Cisco and Microsoft Imagine the traditional call recording environment. You have numerous agents sitting in small cubicles in a large room. Each person has a phone. A traditional call recording system records all the calls. That scenario is getting less common as time and technology advances.
Last modified on

Follow us on:    Facebook  Linkedin  Twitter  Google Plus  YouTube  TMCnet

© Copyright 2017 ISI Telemanagement Solutions, LLC All rights reserved.
Terms & Conditions  |  Privacy Policy  | Sitemap  |  Careers  |  Contact Us   |  About Us