In December 2016, the Financial Industry Regulatory Authority (FINRA) issued over $14 million in fines for violations. A large portion of those were for inadequate supervision and record-keeping. The Securities and Exchange Commission (SEC) rules 17a-3 and 17a-4 set out extensive requirements on how regulated entities must act. One major part of these regulations is the archiving of communications. The regulations state that organizations must preserve originals of all communications received and copies of all communications sent relating to their business, for a period of not less than three years. FINRA has made it clear that instant messages are included in the list of communications.
Mitchell Weiss joined ISI in 1994. He holds a Bachelor's Degree Management Information Systems from the University of Illinois and a Masters in Business Administration from the Stuart School of Business in Chicago. He is an industry leader in all phases of managing Unified Communications. At ISI, Mr. Weiss is responsible for the vision, strategy, and implementation of a suite of Unified Communications products including Voice and Video Recording, SIP Trunk Management, and Traffic Management. Mr. Weiss also brings his knowledge of Cloud Computing to ISI, allowing the company to create new cloud based models for its software and services.
Skype is a global communications powerhouse owned by Microsoft. Here are some mind blowing statistics:
- There are at least 300 million Skype users globally
- It is estimated that 1.4 trillion minutes of voice and video calls are made on Skype annually
- On an average day, there are 49 million active Skype users
- In 2013, Skype accounted for 40% of the total voice telecom traffic globally
In a recent Wall Street Journal article, it was reported that the House of Representatives was investigating the use of instant messaging within the Internal Revenue Service. It appeared that the IRS was using instant messaging extensively, but not archiving the contents.
According to studies the hosted Unified Communications (UC) market is undergoing significant growth. Revenues last year increased by over 13% and the total market size is expected to increase to $12 billion, with over 62 million seats in service, by 2018. As a vendor of hosted UC, it is critical to have a suite of products as part of your offering that not only helps differentiate you from your competition, but also provides ways to increase your revenues and profitability as well as penetrate new markets.
Over the past years, the Call Accounting marketplace has dramatically shifted. As with all things telephony, the introduction of VoIP and SIP changed the landscape. When selecting a Call Accounting system, it is important that you select a system that can not only handle, but take advantage of the new landscape. In this blog post, we will look at some of the trends shaping the industry.