Darlene Jackson





Darlene Jackson is a published writer with many years of experience in digital publishing, advertising, and public relations. Her diverse assignments include stints with Chicago Public Media, The Chicago Tribune, and various print and online media and communication outlets. She is currently pursuing a master's degree at Northwestern University.





What Microsoft’s Assumed Acquisition of LinkedIn Means for UC

We all know Microsoft as the software giant that recently transformed its Lync enterprise communications application into Skype for Business when it acquired Skype. We also know LinkedIn as the world’s leading database network for working professionals. What does it mean for Microsoft, Unified Communications (UC), and LinkedIn now that the software giant is set to assume ownership of the LinkedIn brand for a $26.2 billion cash offer?

Last modified on
ISI Telemanagement Solutions, Inc., to Present at Cisco Live 2016

ISI will exhibit at the upcoming Cisco Live IT and Communications conference. The event will be held July 10-14, 2016, at the Mandalay Bay Hotel in Las Vegas, Nevada. ISI will be present in Booth #3135 while at the event, discussing how ISI’s Unified Communications (UC) management solutions related to voice, video, Jabber IM/P, and conferencing, positively impact business outcomes.

Last modified on

Posted by on
How do we measure adoption in UC Terms?

Two words that drive the Unified Communications (UC) market today are mobility and collaboration. However, it’s not that simple. Today’s highly mobile workforce wants to collaborate on whatever device they are using, and that’s not necessarily with or on the devices the company provides.

Last modified on

Posted by on
ISI Recertified HIPAA Compliant

ISI is pleased to announce it has gone through a HIPAA recertification through ecfirst and the HIPAA Academy™ on their most recent Risk Analysis, conducted in April of 2016. The Risk Analysis assessed ISI’s compliance with the objectives of the HIPAA Privacy and Security Rules and the HITECH Act. Compliance is a mandate for ISI because they enjoy Business Associate status while working with Covered Entities in the healthcare sector.

Last modified on
ISI Announces UCCX Real-Time Stats Dashboard!

UCCX REAL-TIME CONTACT CENTER METRICS HAVE ARRIVED!

ISI recently revealed significant updates to the ISI dashboard. Today, we are proud to announce that our flagship software, Infortel Select, has new Contact Center capabilities that include Real-Time Stats for UCCX reporting.

Last modified on

Follow us on:    Facebook  Linkedin  Twitter  Google Plus  YouTube  TMCnet

© Copyright 2017 ISI Telemanagement Solutions, LLC All rights reserved.
Terms & Conditions  |  Privacy Policy  | Sitemap  |  Careers  |  Contact Us   |  About Us