Darlene Jackson





Darlene Jackson is a published writer with many years of experience in digital publishing, advertising, and public relations. Her diverse assignments include stints with Chicago Public Media, The Chicago Tribune, and various print and online media and communication outlets. She is currently pursuing a master's degree at Northwestern University.





From Patient to Consumer – Why Healthcare Needs Unified Communications

The healthcare industry is becoming more complicated to navigate, and the new healthcare patient is now a healthcare “customer” with a new set of expectations. This customer is more engaged, informed and involved, with different preferences and beliefs about how healthcare should work for them. With out-of-pocket expenses 38% higher now, according to Deloitte, customers are compelled to shop for their services.

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Gartner’s Magic Quadrant Signals Change in the UC Market

Gartner released its report, “Magic Quadrant for Unified Communications”, recognized as one of the most relevant industry reports on the marketplace. Amid this report are their assessments of the biggest movers in Unified Communications (UC) for enterprises and how they come to their conclusions. The report also indicates general capabilities and areas of focus for the players that make it into the Magic Quadrant (MQ).

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Collaboration, Networking & Consumption – What does it take to Power the Olympic Games?

Both Cisco and Microsoft have a significant stake in the 2016 Rio Olympic Games. Cisco has laid claim to the idea that their technology is integral to Games’ infrastructure. To connect the athletes, the fans in the stadiums, and the billions of people watching at home, Cisco touts that they have been educating, manufacturing, and setting up advanced communication connections all over Brazil for years now.

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HIPAA Compliant Instant Messaging is Good For Your Organization

HIPAA Compliant Instant Messaging is a must for healthcare organizations. Hospitals, community health centers, health care providers (doctors’ offices, retail healthcare), health plans and the like, are processing information at an astronomical rate. To help grasp the enormity, consider that the amount of patient data collected in one year in England of hospitals alone topped 125 million episodes of care. When dealing with protected health information (PHI), the US has its own rules and regulations as enforced by the Office of Civil Rights, under the HIPAA Rules and the HITECH Act. Less than strict adherence to these rules results in steep fines that can run into the millions of dollars.

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Four Ways Call AccountIng and Reporting Remains Relevant!

Call Accounting and Reporting; the words may seem a thing of the past considering their evolution from just cost models to the in-depth analysis gleaned from today’s digital world. However, their relevance remains. Call Accounting and Reporting is a crucial part of the Unified Communications (UC) brand because it explains what happened with your company’s telephony interactions. The analytics of Call Accounting and Reporting explains why it happened and what can be expected going forward.

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