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Load Balancing for Microsoft Lync Recording Another exciting feature of the Verba recording system’s integration with Microsoft Lync is the ability to Load Balance. Much like the ability to implement Compliance Blocking for legal purposes, Load Balancing works directly with Lync’s Front End Servers to provide a dynamic solution.
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Are You Ready for Cisco Live? This year's Cisco Live is shaping up to be one heck of an event. We are very happy to be sponsoring the event, which is being touted as the premier education and training destination for Cisco professionals. In particular, we are excited to unveil a slew of new solutions created to make your unified communication interaction management efforts easier.
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Compliance Blocking for Microsoft Lync When it comes to Microsoft Lync’s Recording suite, there are a couple of technical and legal challenges some users have encountered. Specifically, for compliance, how does one handle legal requirements for recording if, for some reason, recording is not available?
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Can a BYOD Strategy Increase Employee Productivity? Mobility management is a huge topic. Why, you ask? Just look at the simple stats. It is estimated that 90% of American adults have a cell phone. More impressively, 58% own a smartphone and 42% own a tablet. Moreover, 75% of employees are bringing these devices to work or using them for work purposes.
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Cisco UCCX Integration with Verba Collaboration Recording For contact centers, functioning effectively and efficiently is a top priority. Monitoring and measuring agent productivity is critical. ISI and Verba’s Collaboration Recording Solution provides deep integration with Cisco Unified Contact Center Express (UCCX) to enrich all recorded customer interactions by receiving additional details on calls directly from UCCX.
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