From Start to Finish: A Simple Way to Improve Customer Call Experiences

Better visibility into customer call paths can significantly impact service quality   A healthcare setting, and the circuitous routes some callers were taking as they traversed hospital departments and staff, offers a window into how one medical facility employed advanced cradle-to-grave call reporting to improve patient happiness and well-being, increase return visits, and elevate staff

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Contact Center Analytics Without the Contact Center

With ISI-powered hunt groups and native call queuing, you can achieve contact center analytics for your Cisco UCM, without the expense or complexity of a full contact center.

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How SSO Beats Password Fatigue, Saves Costs & Adds Security

SSO helps organizations avoid costly password resets, reduce password fatigue, and increase cyber security posture.

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Hunt Groups to the Rescue at Cisco Live

Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.

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The “New Age of Voice.” A Few Minutes with Analyst Jon Arnold

We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”

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