Is your company compliant with all the regulations it has to adhere to? Whether it's Regulatory or Corporate Compliance, any hesitation in answering that question can be quite costly. With new laws being introduced, many companies may not even know what mandates are required of them, or what needs to be done to protect themselves.

Is your company compliant with all the regulations it has to adhere to? Whether it's Regulatory or Corporate Compliance, any hesitation in answering that question can be quite costly. With new laws being introduced, many companies may not even know what mandates are required of them, or what needs to be done to protect themselves.

We are packing up and heading for Orlando! ISI is a proud sponsor of Presidio Exchange 2018, taking place from September 6-7, 2018 at the Gaylord Palms in Kissimmee, Florida.

Speech analytics solutions have helped users tackle a number of contact center business challenges over the years, including cost containment, risk mitigation, more streamlined customer experiences, and the identification of process and product gaps. New advances such as automation, artificial intelligence, and machine learning are helping organizations leverage their speech analytics solutions even further.

Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centers.