ISI Collateral Material

Avaya – CDR Collection Via Enterprise Survivable Server

Over two and a half decades ago, Avaya’s switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a 1200 baud serial connection. In recent years, Avaya switches produced CDR data in a multitude of formats.

Learn how Infortel Select collects these CDR records via IP links using what is known as Reliable Session Protocol, processes them and generates the reports that the end-customer requires.

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