ISI Collateral Material
Cisco Unified Communications Manager Integration
A Cisco IP telephony system consists of one or more servers acting in a cluster. Each cluster has a server designated as the publisher. The publisher is responsible for distributing the call detail records (CDR) for the entire cluster. Each time a call is completed, CUCM writes one or more records into an internal database on the publisher. Cisco does not support applications accessing the database on the publisher.
Learn how ISI's Infortel Select collects these Call Detail Records from the CUCM in On-premise and Hosted environments.