ISI Collateral Material
UCCX Real-Time Contact Center Metrics
The UCCX Real-Time Stats enables Contact Center managers to track both real-time and historical contact center metrics by displaying agent and queue stats in a dashboard suitable for viewing on a desktop, tablet, or a large-format monitor (Wallboard) in the Contact Center environment.
Get metrics on the following:
- Real-Time Agent Status – current status with times, calls handled and transferred
- Real-Time Queue Status – current number of calls in queue, oldest call in queue, and working agents among other stats
- Cumulative Performance Statistics by Queue for the current day – total calls, handled or abandoned calls, plus averages for talk, queue, and longest queue times
These metrics, offered in Real-Time, provide the greatest amount of visibility into your Contact Center’s overall performance. Get upgraded today, expand your UCCX reporting capabilities.