ISI Collateral Material

UCCX Real-Time Contact Center Metrics

The UCCX Real-Time Stats enables Contact Center managers to track both real-time and historical contact center metrics by displaying agent and queue stats in a dashboard suitable for viewing on a desktop, tablet, or a large-format monitor (Wallboard) in the Contact Center environment.

Get metrics on the following:

  • Real-Time Agent Status – current status with times, calls handled and transferred
  • Real-Time Queue Status – current number of calls in queue, oldest call in queue, and working agents among other stats
  • Cumulative Performance Statistics by Queue for the current day – total calls, handled or abandoned calls, plus averages for talk, queue, and longest queue times

These metrics, offered in Real-Time, provide the greatest amount of visibility into your Contact Center’s overall performance. Get upgraded today, expand your UCCX reporting capabilities.

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