ISI Collateral Material

Speech Analytics

Anticipating the needs of your customer requires more than just ‘good’ listening skills. It takes patience, insight, and a little bit of technology. Recording voice, video, and instant message interactions is the first step toward improving agent productivity and customer satisfaction. Speech Analytics redefines this approach, and takes organizations one-step closer toward total business intelligence. Speech analytics allows you to uncover vital customer information buried in the recordings of your voice communications. This unique solution integrates collaboration recording, quality management, and speech analytics into a single unified platform.

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