ISI Collateral Material

Infortel Select with UCCX Reporting Option

Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to enable collection and processing of contact center metrics from Cisco’s Unified Contact Center Express application to gain visibility into Queue and Agent level information that is not available from call detail and call management records produced by the Cisco UCM cluster.

Learn how Infortel Select UCCX Reporting option allows end-users to leverage Infortel Select as a single centralized reporting platform for contact center agents and non-contact center users alike.

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