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Monitors
Q.How do I set up No CDR Alarm?
A. Maximize Control Center; click on Monitors; click on Alarm Options.
For More Information, click to see the Alarms Quick Reference Guide:
Alarms.
Q.On the Control Center screen, what is the Closer Look Tab used for?
A. The Closer Look Tab lets you monitor an organizational level (except a person) separately from the rest of the site. To set the Closer Look Tab: click on the Closer Look Tab; click on Monitors on the menu bar and select Statistics Options. Click on Select Closer Look From Directory button. Click on the + or - signs to expand the listing. When you find the desired Organizational Level, click on it to select it. Click on the Set Closer Look button; click OK. From this point forward, the Closer Look tab will start to accumulate Call Statistics. If you wish to recalculate statistics, please go to DataManager. Click on Tools from the Menu bar, and click on Refresh All Statistical Data.
Q.How do I track Attendant calls on the Control Center graph?
A. In Databases, Directory Database, edit the User (or add a User), edit the Extension. Change the Line Type to Attendant. Note: Your PBX may or may not output necessary information for the Infortel Select software to be able to populate the Attendant statistics on the Control Center graph.
For More Information on how to edit or add a User, click to see
the Directory Database Quick Reference Guide: Directory
Database for the Client Server version. Click here
if you have the Web version.
Q.How do I clear alarms from the Control Center?
A. In DataManager, click on Tools on the menu bar; click on Purge Data Now. Select your dates; click on Alarm Messages. NOTE: Make sure to only check Alarm Messages. By checking any other type of data, you run the risk of losing data.
Q.How do I change the graph from reading daily to hourly?
A. At the Control Center, click on Monitors; click on Statistic Options.
Q.I have a Nortel PBX. When I am setting up alarms, I see under the Calls Info 3 tab a section for tracing malicious calls. Will I be able to use this function with my Nortel PBX? (Select 7.1)
A. No. Malicious calls can only be traced if you have the Cisco Call Manager phone system.
Q.Is there a way to track internal calls from both originating extension and terminating extension? (Select 7.1)
A. Yes, by tracking the internal calls to both extensions, you will be to run a report on both extensions and see how long both parties were on the phone. This does double the count for internal calls and this is not Data Source specific (if you have more than one Data Source). Due to the complexity of this topic, for further assistance please call our support # 1-800-326-6183 to open a Service Ticket or email at: support-select@isi-info.com
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