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Control Center
Q.I notice on my Control Center graph, I do not have any calls today. What do I do?
A. First, call our Technical Assistance Center at 1-800-326-6183 to open a Service Ticket. In the meantime, determine if any PBX (Phone System) work has been performed. Examples of work performed that can affect the Infortel system are Trunking changes or CDR output changes. Make sure all connections are secure; perhaps a cable is not plugged all the way in. Last, if you have a buffer box, take a look at the front of the buffer box and take note of the name of the buffer box and what lights (if any) are on solid or flashing. This will be helpful in aiding Technical Support determine the problem.
Q.How do I track the Attendant calls on the Control Center graph?
A. In Databases, Directory Database, edit the User (or add a User), edit the Extension. Change the Line Type to Attendant. Note: Your PBX may or may not output necessary information for the Infortel Select software to be able to populate the Attendant statistics on the Control Center graph.
For More Information on how to edit or add a User, click to see
the Directory Database Quick Reference Guide: Directory
Database for the Client Server version. Click here
if you have the Web version.
Q.We are able to track Internal Calls, but I do not want them appearing in the statistics on the Control Center. Where do I change this?
A. In Control Center, click on Monitors; click on Statistic Options. By default, all call categories will be displayed. Un-check the Internal Calls check box. This will not take Internal Calls off the graph; rather, it will now say "Not Selected."
Q.How do I change the Data Source name on the Control Center?
A. At the Control Center, under Administration, click on System Configuration options. Double-click on Data Source, enter the name here. Note: This is data source specific, not a global change. If you have more than one data source, make sure to click on the drop-down prior to changing the data source name.
Q.How can I find out what version of software I have?
A. At the Control Center, click the Help menu, and click on About. Here you will find your software version, any options you have installed, and how many stations you have purchased.
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