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Reports
Q. I am seeing on reports that toll-free calls are reporting as long distance. How do I change that so I only see my true long distance calls?
A. First step, in Control Center, click on Administration; click on System Configuration Options. Click on Manage Call Type Names; click on Run. Double-click on Current Name Column and rename User Defined 1 to Toll Free. Rename the Abbrev Column from USR1 to TOLL. Click OK to exit screen; click Exit to return to Control Center. Second step, in Control Center, click on Administration; click on Pricing; click on Billing Descriptions. Click the Description you wish to change to; click on Edit. Click on Toll Free; click on Edit; click on the drop-down arrow for Report As and change to Toll Free. Click on OK to exit the screen and save changes. Click on OK at the Billing Description Definitions screen, and finally, click Close to return to the Control Center.
Q. How do I schedule reports?
A. For More Information, click to see the Reports Quick Reference: Reports.
Q. How do I set-up Infortel Select to be able to email reports?
A. For More Information, please see pages 28-29 of the Infortel Select User's Guide, found on the User's Manual CD.
Q.When I run an Organizational Report, I want to see every user's name on the report, even though they do not have phone (fixed) charges or call activity. Currently, I only see users who have some type of fixed charge or call activity.
A. To enable this option, from the Control Center, under Administration, click on System Configuration options. Double-click on Misc. System Options 1; check the second option to include users with no charges or call activity in Organizational and Tenant Billing Reports.
Q.I would like to change the Data Source Name that appears on the Reports. How do I do that?
A. In the Control Center, under Administration, click on System Configuration options. Double-click on Data Source to change the name.
Q.When I create a report and try to save the report parameters, why do I not have the option to "share the named report settings" as my Manager does?
A. This option will only display for those with Administrator level access privileges. The Administrator can create either personal or shared settings. The shared settings are available to anyone with proper access privileges. The Non-Administrator can create only personal settings. The "Share this report to all users" check box is not available to the Non-Administrator.
For More Information, click on the Quick Reference: Trunks Database.
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