|
Monitors
Q. How do I set up No CDR Alarm?
A. Maximize Control Center; click on Monitors; click on Alarm Options.
For More Information, click to see the Alarms Quick Reference Guide: Alarms.
Q. On the Control Center screen, what is the Closer Look Tab used for?
A. The Closer Look Tab lets you monitor an organizational level (except a person) separately from the rest of the site. To set the Closer Look Tab: click on the Closer Look Tab; click on Monitors on the menu bar and select Statistics Options. Click on Select Closer Look From Directory button. Click on the + or - signs to expand the listing. When you find the desired Organizational Level, click on it to select it. Click on the Set Closer Look button; click OK. From this point forward, the Closer Look tab will start to accumulate Call Statistics. If you wish to recalculate statistics, please go to DataManager. Click on Tools from the Menu bar, and click on Refresh All Statistical Data.
Q. On the Control Center screen, what is the Closer Look tab used for?
A. The Closer look tab lets you monitor an organizational level (except a person) separately from the rest of the site. To set the Closer Look tab: click on the Closer Look tab; click on Monitors on the menu bar and select Statistics Options. Click on Select Closer Look from Directory button. Click on the + or - signs to expand the listing. When you find the desired Organizational Level, click on it to select it. Click on the Set Closer Look button; click OK. From this point forward, the Closer Look tab will start to accumulate Call statistics. If you wish to re-calculate statistics, please go to DataManager. Click on Tools from the Menu bar, and click on Refresh All Statistical Data. Note: There is only 1 Closer Look tab. On a multi-data source system, you will not have a Closer look tab for each data source.
Q. How do I change the graph from reading daily to hourly?
A. At the Control Center, click on Monitors; click on Statistic Options.
Return to questions
|
